Return & Refund Policy

Thank you for shopping with VEINIRA. The UK’s trusted natural hair colour shampoo. We want you to feel fully confident when purchasing from us. If for any reason you are not satisfied with your order, we’re here to help...

Incorrect, Damaged, or Faulty Items : If your item arrives damaged, faulty, or incorrect, please contact us within 48 hours of receiving your parcel. We may request photos or a short video to verify the issue. Once approved, we will offer one of the following: A free replacement, or A full refund, including shipping costs. We cover all return postage costs for damaged or incorrect items.

Change of Mind Returns: If you change your mind about your purchase, you may return your order within 7 days, provided the item is:
Unopened
Unused
In resellable condition
Return postage for change-of-mind returns is the responsibility of the customer. .

How to Start a Return: To initiate a return, simply contact our support team.

Customer Support: Please include the following in your email: Your full name
Order number
Reason for return
Photos if applicable
Our team will reply within 1–2 business days with the return instructions.

Refund Processing Time: Once we receive and inspect your returned item, we will notify you via email. If approved, your refund will be processed to your original payment method within: 3–7 business days (bank or card provider processing times may vary) Shipping fees (if any) are non-refundable for change-of-mind returns.

Exchanges: We offer free exchanges for damaged, faulty, or incorrect products. For colour or product changes due to preference, exchanges can be arranged, but postage charges may apply.

Missing or Lost Parcels: If your parcel appears to be lost in transit: Please contact us within 7–10 days of expected delivery. We will investigate with the courier and, if confirmed lost, send a replacement free of charge.

Contact Us: If you have any questions regarding our Return & Refund Policy, feel free to reach out anytime. Your satisfaction is our priority, and we’re committed to providing a smooth and stress- free shopping experience.