Shipping Policy

Thank you for shopping with VEINIRA, the UK’s trusted choice for premium, natural hair colour shampoo. We are committed to delivering a smooth, reliable, and stress-free shopping experience from the moment you place your order until it arrives at your doorstep.

Order Processing Time: We aim to dispatch all orders within 1 business day. Orders placed before 12:00 pm (UK time) are usually prepared and dispatched the same working day. Orders placed after 12:00 pm or during weekends/bank holidays will be processed on the next business day. Our team works carefully to ensure every parcel is packed securely and accurately.

Shipping Methods & Delivery Timeframes : We work with trusted UK delivery partners to ensure your parcel arrives safely and promptly. Standard Delivery: Estimated delivery time: 2–4 business days Please note: Delivery times may be slightly longer during public holidays, festive seasons, or promotional sale periods due to increased courier volume.

Shipping Charges : Shipping is free for all parcels. Current courier rates We ensure all shipping charges remain transparent and fair.

Order Confirmation & Tracking: Once your order has been dispatched, you will receive an email or SMS notification containing your tracking number. You can track your parcel in real time from dispatch to delivery.

Incorrect or Undeliverable Addresses : Please double-check your delivery details before submitting your order. VEINIRA cannot be held responsible for: Delays caused by incorrect or incomplete address information Parcels returned to us due to failed delivery attempts If a parcel is returned due to incorrect details, redelivery charges may apply.

Damaged, Missing, or Delayed Parcels : In the rare event your parcel arrives damaged or does not arrive within the expected timeframe: Please contact our support team within 48 hours of delivery (or expected delivery). We will assist with resolving the issue promptly, including replacement or courier investigation if required.

Our Commitment to You: Your satisfaction is our priority. VEINIRA strives to offer a seamless, premium delivery experience that matches the quality of our products.